Getting started
What is Reeberio?
The Reeberio is a business messaging platform built around WhatsApp Business. It gives your team a shared inbox for customer conversations, plus AI-assisted replies, automation workflows, campaigns, and analytics — all in one place.
Which messaging channels do you support?
WhatsApp is our core, fully-supported channel — including your own WhatsApp Business API app (bring-your-own) or a managed number we help you provision. We also support a website live-chat widget and SMS/GSM gateway numbers for markets or use cases where WhatsApp isn't the right fit. Additional channels are on our roadmap.
Do I need my own WhatsApp Business API app to get started?
No. You can either connect your own WhatsApp Business API app if you already have one, or let us provision and manage a number for you. Both paths land in the same inbox.
How long does setup take?
Connecting a channel and inviting your team typically takes a few minutes. WhatsApp number verification timing depends on Meta's approval process, which is outside our control.
AI & automation
Does The Reeberio include an AI chatbot?
Yes. Our AI can auto-reply to common questions, detect customer intent, and hand off to a human agent when needed — so your team only steps in for the conversations that need a person.
What is the knowledge base feature?
You can upload your own documents (FAQs, policies, product docs), and the AI uses them to answer customer questions accurately and consistently, instead of relying on generic responses.
What are workflows?
Workflows let you automate multi-step conversation logic without writing code — for example, greeting new contacts, collecting information with WhatsApp interactive buttons or lists, routing conversations to the right team, or sending a template message on a trigger.
Can I send interactive WhatsApp messages (buttons, lists, images) and not just plain text?
Yes — text, images, video, voice notes, documents, WhatsApp template messages, and interactive button/list messages are all supported in the inbox and in automated workflows.
Can I send bulk campaigns?
Yes. You can schedule bulk WhatsApp campaigns to a contact list, within WhatsApp's messaging policies and your plan's monthly recipient limits.
Team collaboration
Can multiple agents share one WhatsApp number?
Yes. Conversations can be assigned to specific team members or teams, and everyone sees the same shared inbox with real-time updates.
Can I track response times and customer satisfaction?
Yes. Built-in SLA tracking monitors first-response and resolution times, and CSAT scoring lets customers rate their support experience.
Can I control what different team members can see or do?
Yes — team roles and permissions (available from our Business plan) let you control agent access.
Security & compliance
Is my customer data secure?
Yes. Access tokens and other sensitive credentials are encrypted, and all conversation data is scoped to your account/team.
Are you GDPR compliant?
We support data-subject requests: contacts, conversations, and messages can be anonymized/erased on request, and we track consent per contact.
Do you keep an audit trail of account activity?
Yes, audit logging is available on our Business plan for accountability across your team.
How long do you keep my message history?
Retention scales with your plan (30/90/180 days shown above); longer retention is available on higher tiers.
For agencies & resellers
Can I white-label Reeberio for my own clients?
Yes — white-label configuration lets you present the platform under your own brand for your customers.
Technical
Do you have an API?
Yes, API access is available from the Pro plan up, with monthly call limits that scale with your plan.
Do you support webhooks?
Yes — you can configure webhooks to receive real-time events (new messages, status updates, and more) in your own systems.
Last updated: 27 Apr, 2026